Booking, refunds
and messages

Booking

No deposit · no card details

Book online, call us on 07 3000 43 012, or come in and book at the desk. We do not take a deposit and we do not hold your card on file — you pay at the end of your appointment.

• Online booking closes two hours before a slot starts. Inside those two hours, please call — we will fit you in if we can.
• You can book up to a year ahead.
• Bookings are confirmed straight away, by email or text.
• First head spa with us? There is a short health form to fill in when you arrive — allergies, scalp, neck and shoulders. Give yourself five extra minutes. We keep it on file, so you only do it once.

Changing or cancelling

Free · up to 24 hours before

Change or cancel free of charge any time up to 24 hours before your appointment, using the link in your confirmation email or text.

• Inside 24 hours the online link closes. Please call us — we will always try to move you rather than lose the slot.
• There is no cancellation fee and no no-show charge. We would rather you told us late than not at all.
• We ask one thing in return: if you cannot make it, let us know. A missed slot is a slot someone else was waiting for. Repeated missed appointments may mean we ask you to book by phone in future.

Running late

Call us and we will hold your seat where we can. If you arrive more than 15 minutes late we may need to shorten the treatment, or move you to another time, so that the client after you is not kept waiting. You are charged for what is done.

If you are not happy with your treatment

Tell us within 7 days

Say something before you leave if you can — most things are quicker to put right while you are still in the chair. If you notice a problem later, call or email us within 7 days and come back in.

• If the work was not done to a proper standard, we will put it right free of charge. That is your right under the Consumer Rights Act 2015.
• If we cannot put it right within a reasonable time, you are entitled to a price reduction or a refund of part or all of what you paid.
• Refunds go back to the card or account you paid from, normally within 5 working days of us agreeing it.

Ordinary wear, growth, or a nail broken after you leave is not a fault in the work — those we repair at the usual price. Please also tell us before we start if you have an allergy, a skin or scalp condition, or you are pregnant, so we can choose what is right for you.

Gift vouchers

• Vouchers are bought and used in the studio, against any treatment.
• Vouchers are valid for 6 months from the date of purchase. The expiry date is printed on the voucher.
• Vouchers can be passed on to someone else, but they cannot be exchanged for cash and we cannot refund them once bought.
• Treat a voucher like cash — we cannot replace one that is lost.
• If a treatment costs more than the voucher, pay the difference on the day. If it costs less, the balance stays on the voucher.

Products bought in the studio

• Bring it back unopened and unused within 14 days with your receipt and we will exchange it or refund it.
• For hygiene reasons we cannot take back anything that has been opened or used — files, buffers and tools included — unless it is faulty.
• Anything faulty we refund or replace, opened or not. Your rights under the Consumer Rights Act 2015 are not affected by anything on this page.

Marketing messages

Opt in · opt out any time

• Confirmations and reminders are not marketing. You get those for an appointment you booked, whether or not you tick anything.
• We send offers only if you ticked the box for that channel. Roughly once or twice a month — never daily.
• To stop: click unsubscribe at the bottom of any email, reply STOP to any text, or just tell us. It takes effect straight away and costs you nothing.
• We do not sell or share your details with anyone for their own marketing.

Talk to us first

Almost everything on this page is quicker to sort out with a phone call. We would much rather hear from you than have you leave unhappy.

Book an appointment